I’ve just been comparing a number of online Customer Relationship Management (CRM) systems. In this project, I had the opportunity to sign up to the free trial for various services as well as cancelling these demo accounts.
Modern CRM systems like Highrise, CapsuleCRM, and Batchbook all had a button or a link to cancel or delete an account, with appropriate warnings. But the 800-pound gorilla of CRM, Salesforce, did not. In fact, their help system did not even entertain the idea that someone might want to cancel an account, as shown below:
It is typical of enterprise software vendors that they keep a death grip on their customers – or in the case of SalesForce, potential customers. They want to make it as difficult as possible for you to escape their clutches, including making it difficult for you to get your data out.
If you consider signing up for some service in the cloud, make sure you know how you get out again – with your data.