Until this month, I’ve never had to interact directly with the user interface of an SAP system. But now I understand painfully well what users mean when they complain about the usability of enterprise software.
There is an inflection point where usability gets so bad that people will actively try to avoid using the system. You do not want your system to be on the left side of this curve.
Measure how much your systems are being used, and work on the user experience to move towards the right.
This is an excerpt from my “Technology That Fits” newsletter. Sign up for this weekly newsletter for practical tips to use information technology to achieve your goals.