When implementing a standard system, too many organizations allow the programmers to reach for the programming toolbox right away. It might initially seem faster than using the customization features of the application, but over time, the cost of custom coding just keeps adding up.
The graphs comes from my weekly “Technology That Fits” newsletter. In this week’s issue, I discuss customization vs. coding. Sign up here and send me an e-mail if you are interested in this or other back issues.