I heard part of the congressional hearing on the Obamacare debacle, and one commentator made the acidic remark “It was like watching people who could neither read nor write discuss a book.”
If your business does not understand the tradeoffs and complexities in your IT landscape, you need to educate them. In order to do so, you need to provide them with simple analogies that allow them to relate to the architectural choices and problems IT face. Do you speak User? You should.