Last week’s episode of my podcast Beneficial Intelligence was about risk and reward. Humans are very good at calculating risk and reward. That means we will do what is best for us, even if it is not the best for the company.
It is easy to create incentives for being fast and cheap, but hard to create good incentives for quality. That’s why we try to use incentives for speed and cost, but try to use QA procedures to ensure quality.
Incentives almost always win over procedures. As CIO, you need to make sure there are also incentives for quality. If not, you can be sure that your procedures will be circumvented, and corners will be cut.